Privacy Policy

Stackfer Technologies ("Stackfer," "we," "us," "Company") operates a leading creator commerce platform that empowers content creators to monetize and distribute educational and digital products to a global audience. We recognize the critical importance of privacy and are deeply committed to maintaining the confidentiality, integrity, and security of your personal information. This Privacy Policy transparently outlines our data collection, usage, and protection practices in accordance with international data protection standards including GDPR, CCPA, and applicable privacy legislation.

1. Information We Collect

1.1 Account Registration Data

  • Full name, email address, phone number
  • Date of birth and government-issued identification (for creators)
  • Billing and account address information
  • Profile pictures and biographical information
  • Bank account or payment method details (processed via third-party providers)

1.2 Content and Activity Data

  • Course content, video transcripts, and educational materials you create
  • Purchase history and transaction records
  • Content engagement metrics and learning progress
  • Communications with other users through messaging features
  • Ratings, reviews, and feedback you provide

1.3 Technical and Device Data

  • IP address and geolocation information
  • Browser type, version, and language settings
  • Device type, operating system, and mobile advertising identifiers
  • Pages visited and time spent on each page
  • Referral sources and clickstream data
  • Performance and crash reports

1.4 Cookies and Tracking Technologies

  • Session cookies for authentication and security
  • Persistent cookies for user preferences and recognition
  • Web beacons and pixels for analytics and advertising effectiveness
  • Local storage and similar tracking technologies

1.5 Communications Data

  • Subject matter and content of support inquiries
  • Customer service interactions and support tickets
  • Marketing communications and newsletter preferences

2. How We Collect Your Information

Directly from You: When you create an account, complete profile information, make purchases, upload content, communicate with support, or participate in surveys and feedback programs.

Automatically: Through cookies, pixels, web beacons, and similar technologies when you access or navigate the Platform.

From Third Parties: Payment processors, analytics services, hosting providers, marketing partners, and social media platforms (if you link third-party accounts).

3. Legal Basis for Processing (GDPR Compliance)

We process your personal data based on the following lawful bases under Article 6 of the GDPR:

  • Consent: Where you have explicitly consented to processing (e.g., marketing communications)
  • Performance of Contract: To provide Platform services you have requested or purchased
  • Legal Obligation: To comply with applicable laws, regulations, and legal processes
  • Legitimate Interests: To operate and improve the Platform, prevent fraud, ensure security, and conduct analytics
  • Public Task: Where required to perform official duties mandated by law

4. How We Use Your Personal Data

Service Delivery

  • Creating and managing your account
  • Processing payments and transaction settlements
  • Providing access to purchased content and services
  • Delivering customer support and resolving issues

Platform Improvement and Analytics

  • Analyzing user behavior and engagement patterns
  • Improving Platform functionality, performance, and user experience
  • Conducting product research and A/B testing
  • Generating aggregated statistical and demographic reports

Security and Fraud Prevention

  • Detecting and preventing fraudulent transactions
  • Protecting against unauthorized access and account compromise
  • Identifying suspicious patterns and malicious activity
  • Enforcing Terms of Service and other agreements

Marketing and Communications

  • Sending promotional materials and marketing communications (with your consent)
  • Notifying you of new courses, products, and features
  • Conducting market research and surveys
  • Personalizing content recommendations based on your interests

Legal Compliance and Rights Protection

  • Complying with court orders and legal subpoenas
  • Establishing, exercising, or defending legal claims
  • Enforcing our rights under Terms of Service
  • Responding to regulatory inquiries

5. Data Sharing and Disclosure

5.1 We Do Not Sell Your Data

Stackfer does not sell, trade, or rent your personal information to third parties for their independent marketing purposes. We maintain strict policies prohibiting the monetization of user data.

5.2 Trusted Service Providers

We share personal data with carefully vetted service providers who process data on our behalf and under strict confidentiality obligations, including:

  • Payment processors (Stripe, Razorpay) for transaction processing
  • Cloud hosting providers (Firebase, AWS) for data storage and security
  • Email and communication service providers for transactional and marketing emails
  • Analytics providers (Google Analytics) for platform insights
  • Customer support platforms for issue resolution
  • Fraud detection and security services

5.3 Legal Requirements and Court Orders

Stackfer may disclose your personal data when required by law, regulation, court order, governmental request, or to protect our rights and the rights of other users. We will provide notice of such disclosures where legally permissible.

5.4 Business Transfers

In the event of a merger, acquisition, bankruptcy, or sale of substantially all assets, your personal data may be transferred as part of that transaction. We will provide notice and reasonable notice of any such change in ownership or material change in use of your personal data.

6. Data Security and Protection

Stackfer implements comprehensive technical, administrative, and physical security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction, including:

  • 256-bit SSL/TLS encryption for all data in transit
  • AES-256 encryption for data at rest
  • Regular security audits and penetration testing
  • Strict access controls limiting employee and contractor access to personal data
  • Comprehensive employee training on data protection and privacy practices
  • Incident response plans and breach notification procedures

While no system is 100% secure, we maintain industry-leading security standards. Users are responsible for protecting their login credentials. Stackfer is not liable for unauthorized access resulting from user negligence.

7. Data Retention

Stackfer retains personal data for the duration necessary to provide services and fulfill the purposes outlined in this Privacy Policy. Retention periods vary by data type:

  • Account Data: Retained for the term of your account and 7 years after termination for tax and legal obligations
  • Transaction Records: Retained for 7 years for accounting and tax compliance
  • Content: Retained while published unless you request deletion
  • Analytics Data: Retained for 25 months by default (Google Analytics default retention)
  • Support Communications: Retained for 3 years or as required by law

You may request deletion of your data subject to legal and contractual obligations to retain certain information. Deleted data may continue to exist in backups for a reasonable recovery period.

8. Your Privacy Rights and Choices

8.1 Right to Access

You have the right to request a copy of the personal data Stackfer holds about you. Submit requests to support@stackfer.com with verification of your identity.

8.2 Right to Correction

You may request correction of inaccurate or incomplete personal data. Account settings allow you to update certain information directly.

8.3 Right to Erasure

You may request deletion of your personal data subject to exceptions for legal obligations, contract performance, and legitimate interests. Deletion does not prevent us from retaining aggregated, anonymized data.

8.4 Right to Data Portability

You may request that we provide your personal data in a structured, commonly-used, machine-readable format for transfer to another service provider.

8.5 Right to Opt-Out of Marketing

You may opt-out of promotional communications by clicking "Unsubscribe" in emails or adjusting notification preferences in your account settings.

8.6 Cookie and Tracking Preferences

You may manage cookie preferences through our cookie consent banner or browser settings. Note that disabling essential cookies may impair Platform functionality.

8.7 Do-Not-Track Signals

Some browsers include do-not-track features. Stackfer does not currently respond to do-not-track signals, but you may exercise opt-out rights through other available mechanisms.

9. International Data Transfers

Stackfer operates globally and may transfer personal data to countries outside the European Economic Area and other jurisdictions. Where required by law (such as GDPR), we implement standard contractual clauses, adequacy decisions, or your explicit consent to authorize such transfers. By using Stackfer, you consent to the transfer of your data as described in this Privacy Policy.

10. Children's Privacy

Stackfer does not knowingly collect personal data from children under 13 years of age. If we discover we have collected data from a child under 13, we will delete such data immediately and notify parent or guardian. For users between 13 and 18, we provide limited data collection and processing. If you are aware that a child has provided us with personal information, please contact support@stackfer.com.

11. Third-Party Links and Services

Stackfer may contain links to third-party websites, applications, and services not operated by us. This Privacy Policy does not apply to third-party services, and we are not responsible for their privacy practices. Please review the privacy policies of third-party services before providing your information.

12. Policy Updates and Changes

Stackfer reserves the right to modify this Privacy Policy at any time. Material changes will be communicated through prominent notice on the Platform or via email. Your continued use of Stackfer following notification of changes constitutes acceptance of the updated Privacy Policy. The "Last Updated" date indicates when this policy was most recently revised.

13. Contact and Data Protection Inquiries

For privacy questions, data access requests, rights assertions, or to report privacy concerns, please contact:

Privacy Officer:
Stackfer Technologies
Support Email: support@stackfer.com
Phone: +91-85249 94862

For EU/EEA residents: You have the right to lodge a complaint with your local data protection authority if you believe your rights have been violated.

Last Updated: March 2026